Frequently Asked Questions

About Level

How does Liftware Level work?

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Liftware Level controls the angle of a utensil, such as a spoon, for people with unintended muscular movements that make it difficult to enjoy a meal.

The Level handle contains sensors that detect hand motion, and a small onboard computer that distinguishes motions that would tip or tilt the utensil too much. To counteract any unintended motion, the onboard computer directs two motors in the handle to keep the utensil at the optimal angle for eating.

Is Liftware Level right for me?

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People who can move a utensil from the plate to their mouth, but have difficulty controlling the angle of a spoon may find Liftware Level helps with eating. This may include people with hand and arm mobility issues due to cerebral palsy, spinal cord injury, Huntington's disease, or post-stroke deficits.

The amount of benefit will vary depending on factors that affect the intensity of a person’s motion and control at any given moment. These factors may include the use of medications, amount of sleep, degree of stress, intensity of exercise, etc.

Is Liftware Level safe to use?

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The leveling handle and utensil attachments contain small magnets similar in strength to ordinary household magnets. If you have a cardiac pacemaker or other implantable medical electronic device, follow your device’s directions for use regarding magnets. The standard recommendation is to keep your implantable device at least 6 inches from Level because it contains small magnets. If you have concerns about your implantable device, consult your healthcare provider.

There are no other known risks associated with the use of Liftware Level.

Using Level

Where can I view the user guide?

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If you have a Liftware Level with a magnetic end strap, you can view the appropriate user guide here: Liftware Level User Guide.

If you have a Liftware Level with an integrated end strap, you can view the appropriate user guide here: Liftware Level User Guide.

How do I turn Liftware Level on?

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We designed Liftware Level to be simple to use. There is no on-off button as the handle turns on automatically once an attachment is connected.

To turn Liftware Level off completely, just remove the attachment (e.g. the spoon attachment or the fork attachment) from the handle.

How do I hold the handle?

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Slide your hand into the strap on the handle and adjust it to fit your hand. The handle is designed so that you can hold it in a variety of positions. Feel free to experiment with your grip to find the most comfortable position.

Please make sure, however, that you don’t grip the movable attachment (e.g. the spoon or the fork) or the gray flexible joint, since that should be allowed to move freely to keep the device level.

How do I clean Liftware Level? Is it water resistant?

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To clean Liftware Level, first remove the attachment from the handle.

The eating utensil attachments can be washed in the dishwasher or be cleaned by hand with a sponge, mild detergent, and warm water. However, the computerized handle cannot be washed in a dishwasher or submerged in water. We recommend wiping the computerized handle with a damp sponge or antibacterial wipes.

How do I charge Liftware Level?

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Remove the attachment from the Liftware leveling handle before you charge. To charge the leveling handle:

  • Plug the USB connector end of the charging connector into the USB wall adapter.
  • Plug the leveling handle into the ring-shaped end of the charging connector with the magnets.

A light inside the ring portion of the charging connector will blink while the leveling handle is charging, and glow solid when the leveling handle is fully charged.

Battery lasts for at least one hour of continuous use (approximately 3 meals) on a single charge.

Does the Liftware Level charger work outside of the US?

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The charger is a world-voltage power adapter (100/220 V) that plugs into a North American wall plug. To use the charger outside the US, you can:

  • Use an international travel adapter and plug the charger into the adapter
  • Or plug the USB cable directly into a computer
  • Or plug the USB cable into a USB wall adapter designed for that country

Any other tips for using Liftware Level?

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  • In general, it may take a few days to get used to using Level, so give yourself some time when you first get started.
  • Keep fingers away from the flexible gray joint so that the device can move freely to keep the utensil level.
  • It's best if the user’s hand is allowed to continue moving freely so that Level can do the work of leveling the spoon.
  • It's normal for the spoon to move relative to the handle, and is a sign that Level is working to counteract unintentional hand motions.

What foods work well with Liftware?

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Liftware Level should not be used as a scoop for dense foods (e.g., frozen ice cream), or to cut foods. Liftware Level can be used to scoop most bite-sized foods and, with a fork or spork attachment, can pierce most pre-cut foods. Users of the Liftware Level should avoid bending or twisting the attachment, as sensitive components may be damaged.

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