Steady: Frequently Asked Questions

About Steady

How does Liftware Steady work?

Liftware Steady (previously marketed as “Liftware”) helps to counteract hand tremors and stabilize movement to make it easier to enjoy a meal.

The stabilizing handle contains motion sensors that detect hand motion, and a small onboard computer that distinguishes unwanted hand tremor from the intended movement of the hand. To counteract hand tremor and stabilize the utensil, the onboard computer directs two motors in the handle to move the utensil attachment in the opposite direction of any detected tremor.

Is Liftware Steady right for me?

In general, Liftware Steady works most effectively for people with mild to moderate (between 4 and 12 Hz) postural, intentional tremor in the upper limbs. The tremor causes people regularly to spill food while eating, or leads people to bring their heads at least halfway towards their utensil to meet food.

To see if Liftware Steady is right for you, you can download and take this simple test at home. If you don't have a printer, email us support@liftware.com and ask us to mail one to your home address. You can also watch videos of people using Liftware Steady.

Note that Steady provides limited benefit to:

  • People with intermittent tremor.
  • People with severe tremor, large-amplitude tremor (above 12Hz) or dystonia.
  • People whose hand tremor does not interfere with eating, or who spill only rarely when using utensils to bring food to their mouth (typically tremors below 4 Hz).

The amount of benefit will also vary depending on factors that affect the intensity of a person’s tremor at any given moment. These factors may include the use of medications, amount of sleep, degree of stress, intensity of exercise, etc.

How effective is Liftware Steady?

Liftware Steady has been shown to be effective in an eleven-patient clinical study. During the study, eleven subjects with essential tremor performed three tasks — holding, eating, and transferring objects. When the technology used in Liftware Steady was turned on, tremor amplitude was reduced by an average of 72% in the holding task, 76% in the eating task, and 71% in the transferring task. These statistically significant results suggest that Steady is likely to make eating easier for people with hand tremor. The study was peer reviewed and published here:

A noninvasive handheld assistive device to accommodate essential tremor: "A noninvasive handheld assistive device to accommodate essential tremor" Pathak, et al. Movement Disorders, vol 29:6 (May 2014).

However, please note that Liftware Steady may not be for everyone, and works most effectively for people with mild to moderate (between 4 and 12 Hz) postural, intentional tremor in the upper limbs.

Is Liftware Steady safe to use?

The stabilizing handle and utensil attachments contain small magnets similar in strength to ordinary household magnets. If you have a cardiac pacemaker or other implantable medical electronic device, follow your device’s directions for use regarding magnets. The standard recommendation is to keep your implantable device at least 6 inches from Liftware Steady because it contains small magnets. If you have concerns about your implantable device, consult your healthcare provider.

There are no other known risks associated with the use of Liftware Steady. There are also no contraindications for people using medications to treat their tremor, or for people who have undergone Deep Brain Stimulation (DBS) surgery.

Using Steady

Where can I view the user guide?

Check the back of your Liftware Steady handle to see if you have Model 1.0, Model 2.0 or Model 2.1, then click to see the user guide for Model 1.0, Model 2.0 or Model 2.1, as applicable. Please note, Steady was previously marketed as “Liftware.”

How do I turn Liftware Steady on?

We designed Liftware Steady to be simple to use. There is no on-off button as the handle turns on automatically once an attachment is connected. You can then put Steady to sleep by turning it over to rest face-down. Please note that this sleep mode still consumes battery power. To turn Liftware Steady off completely, just remove the attachment (e.g. the spoon attachment or the fork attachment) from the handle.

How do I hold the handle?

The handle is designed so that you can hold it in a variety of positions. Feel free to experiment with your grip to find the most comfortable position. You may also find that certain hand positions work better for you and lead to greater stability with Steady.

Please make sure, however, that you don’t grip the movable attachment (e.g. the spoon attachment or the fork attachment) since that should be allowed to move freely to counteract any tremors.

How do I clean Liftware Steady? Is it water resistant?

To clean Liftware Steady, first detach the attachment (such as the spoon attachment or the fork attachment) from the stabilizing handle.

The attachment is dishwasher-safe and can be washed by hand with water or in the dishwasher, as you would with other kitchenware.

The stabilizing handle can be wiped down with a damp sponge with mild detergent. Antibacterial wipes and other antibacterial products are also great for disinfecting the device. Never submerge the handle or the charger, hold it under running water, or place it in the dishwasher.

How do I charge Liftware Steady?

To charge Liftware Steady, disconnect any attachments (e.g. the spoon attachment or the fork attachment) from the stabilizing handle, then place the stabilizing handle in the charging cradle. Make sure the charging cradle is connected to a powered USB port using the provided cable. It takes up to three hours to fully charge the stabilizing handle.

For chargers shipped on or after December 2, 2014 (model number marked underneath the charger cradle): The LED blinks while charging and glows solid white when fully charged.

For chargers shipped before December 2, 2014 (no text printed underneath the charging cradle): The LED glows while the handle is charging, and turns off when the handle is fully charged. If the light doesn't turn on, that means your handle has a full charge.

How long does the battery last?

Battery lasts for at least one hour of continuous use (approximately 3 meals) on a single charge.

Does the Liftware Steady charger work outside of the US?

The charger is a world-voltage power adapter (100/240 V) that plugs into a North American wall plug. To use the charger outside the US, you can:

  • Use an international travel adapter and plug the charger into the adapter
  • Or plug the USB cable directly into a computer
  • Or plug the USB cable into a USB wall adapter designed for that country

Any other tips for using Steady?

  • Since anxiety can increase tremor, it might help to try out Liftware Steady for the first time privately, without others watching. In general, it may also take a few days to get used to using Liftware Steady, so give yourself some time when you first get started.
  • Don't brace the hand that's holding the spoon. It's best if the hand is allowed to continue moving freely so that Liftware Steady can do the work of steadying the spoon.
  • It's normal for the spoon to move relative to the handle. This is normal and is a sign that Steady is working to counteract the tremor.
  • Try using Liftware Steady with a larger, shallower bowl.
  • If you haven't, watch to see how it works.

Returns & Limited Warranty

What is your return policy?

Returns: For US based customers: To return a Liftware product for a refund of the cost of the merchandise, please do the following:

Contact us at support@liftware.com to request an RMA (return merchandise authorization) within 30 days from when you first received the product as determined by the tracking information. We will send directions on how to return your Liftware product to us.

Return the fully-functional product to us in its original packaging. The return must be postmarked within 14 days of when the RMA was issued. You will be responsible for the cost of shipping the product back to us.

All items returned must have an RMA number. Returns without an RMA number may be returned to the sender.

Late Returns: If the RMA is requested more than 30 days from receipt of your Liftware product or your Liftware product is returned more than 14 days (postmarked) after the RMA is issued, we deduct a $100 USD restocking fee from the refund. After 60 days from when you first received your Liftware product (as determined by the tracking information), the Liftware product is ineligible for a refund and no RMA will be issued.

Receiving a refund: Once we receive your Liftware product, we’ll inspect it and process a refund within 10 business days to the original form of payment. We will email you when we process the refund, but it might take a few extra days for the credit to appear in your account.

If your Liftware product is returned damaged or has missing parts, we may not accept the return and reserve the right to deny a refund.

Shipping charges are not refundable. If your order was shipped to a destination within the US, all sales tax will be refunded. If your order was shipped outside the US, customs duties and taxes are not refundable.

What does the limited warranty cover?

The limited warranty is provided by Lift Labs of Verily Life Sciences LLC and is for Liftware Steady, Model 1.0, Model 2.0, and Model 2.1 (previously marketed as “Liftware”), and Liftware Level (each, a “Liftware Device”) and accessory attachments included with the Liftware Steady Starter Kit or Liftware Level Starter Kit/available for any Liftware Device (each, an “Attachment” and, together with the Liftware Devices, the “Products”). Under this limited warranty, we warrant the Products against defects in materials and workmanship under ordinary consumer use for one year from the date of original purchase. This limited warranty only applies to Products purchased from Lift Labs of Verily Life Sciences LLC and Liftware-approved sales channels in the USA.

What doesn’t this limited warranty cover?

This limited warranty does not cover firmware or software defects, normal wear and tear, or damage caused by neglect, misuse, accident, or mistreatment, such as:

  • dropping;
  • immersing the product in liquid;
  • exposing the product to extreme temperatures; or
  • product modification or disassembly.

How long does the limited warranty last?

The coverage of this limited warranty lasts for one year from the date of original purchase.

What will we do to correct problems?

During the warranty period, if a defect arises in the Product, and you follow the instructions for returning it, we will, at our option, either (i) repair the defective Product using new or refurbished parts, (ii) replace the defective Product with a new or refurbished unit, or (iii) refund the purchase price of the defective Product. This limited warranty applies to any repair, replacement part, or replacement unit for the remainder of the original warranty period or for 60 days, whichever is longer. All replaced parts and units for which a refund is given will become our property.

What do you need to do to obtain warranty service?

Please contact Liftware Support at support@liftware.com or call (415) 894-5438 for instructions about how to return a defective product. Please ensure that you have your sales receipt or other proof of purchase. In order to receive warranty support, you must be located in the USA.

What limitations apply to this limited warranty?

THIS LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY LIFT LABS OF VERILY LIFE SCIENCES LLC PROVIDES FOR THE LIFTWARE DEVICE, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIFT LABS OF VERILY LIFE SCIENCES LLC EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, REGARDING THE PRODUCTS, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE ONE-YEAR PERIOD OF THE EXPRESS WARRANTY ABOVE.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIFT LABS OF VERILY LIFE SCIENCES LLC WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE PRODUCTS OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A LIFT LABS PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.

Some states do not allow the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How does state law relate to this limited warranty?

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

If Liftware stops working within the first year, please contact us through our website at www.liftware.com or email support@liftware.com to find out whether you qualify for a replacement. Return shipping is the responsibility of the customer.

Ordering & Shipping

Where can I purchase Liftware products?

At the moment, Liftware products can be purchased through our website, over the phone or through Amazon.com. If you prefer to place your order over the phone, call us at (415) 894-5438 on a weekday between 6AM to 5PM PT. When you call this number, your call may be recorded and stored by SalesForce, our third-party customer support software platform.

Can I try Liftware in-person before purchase?

Yes! Liftware products are onsite at select clinicians, therapists, and assistive technology lending libraries. You can find participating locations nearest you by clicking here. Please be advised that most sites require that you schedule an appointment and may have costs associated with your visit.

What should I know about purchasing Liftware for a loved one?

Thanks for considering a Liftware product as a gift! We want to help you set your loved one up for success with their Liftware product. Here are some tips on giving Liftware to a loved one:

  • Once your gift arrives, we recommend first showing your loved one the “Getting Started” videos to see how their Liftware product works and for helpful tips.

  • Avoid having your loved one try out their Liftware product for the first time in too much company or in any other high-stress situation. Going through anything new can be stressful and can temporarily worsen a person’s tremor. We recommend giving your loved one some quiet time and space to try their Liftware product out for the first time.

  • Finally, since this is a gift, note that we won’t include the price on the packing slip.

How can I order a Liftware product for my workplace?

If you are would like to purchase in volume or purchase on behalf of an institution with a Purchase Order, please email us at support@liftware.com.

What forms of payment do you accept?

We accept all major credit cards.

What if I need to cancel or modify my order?

If you need to cancel or change your order, please contact support@liftware.com with the order number as soon as possible. If we have not yet shipped your order, we will cancel or modify your order as necessary. Unfortunately, we are not able to modify or cancel orders that have already been shipped.

Where do you ship?

We currently ship to locations within the United States (including Alaska, Hawaii, and Puerto Rico). Currently, we are not shipping to locations outside of the US. We plan to ship to additional locations outside of the US in the future. If you would like to be notified when shipping is available at your location, please fill out the form to let us know.

How long does it take to ship?

We ship orders within 2-3 business days of purchase. Orders usually arrive within a week after they ship.

From time to time, demand for Liftware products might be greater than our supply. If we are back-ordered, we’ll note the estimated time until the next shipment prominently on the product page.

How much does shipping cost?

Orders that include a Liftware Steady Starter Kit or Liftware Level Starter Kit ship for free to locations within the 48 contiguous United States. Shipping is available to Alaska, Hawaii, and Puerto Rico at an additional charge. To determine shipping charges, please add the items you would like to purchase to your shopping cart and provide your shipping details during the checkout process to find out what shipping options are available to you.

I’m unable to afford a Liftware product. What are my options? Are Liftware devices covered by Medicare?

If you receive benefits through the US Department of Veterans Affairs, you may be eligible to receive Liftware under your veterans benefits program. We are also working with relevant foundations to provide Liftware to people in financial need. If you think you may be eligible for either program, please contact us at support@liftware.com for more information. Be sure to tell us whether you experience hand tremor or limited hand and arm mobility.

Please note that Medicare currently does not cover the cost of any Liftware products. As applicable, we recommend contacting your private health insurance provider to find out whether they will reimburse you for any portion of the expense of a Liftware product. We would love to know if you have any success, so please send us an email at support@liftware.com to let us know how things are going.

Do you have a reseller program?

Sorry, we do not have a reseller program at this time.

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